How to add charges for returned ACH transactions

Modified on Mon, 6 Apr at 8:29 AM

ACH transactions may be returned for several reasons, such as an invalid account number, insufficient funds, or a declined authorization by the account holder, among others. When this option is enabled, the fee is automatically added to the invoice.

Follow these steps to enable this option:

1. Log in to your admin account

2. Go to Parent Billing > Settings:

3. Go to Invoice & Payment:

4. Enable the option and set the amount parents will pay for each returned transaction. Some centers set an amount higher than $2.50 because they consider that returned payments involve administrative work.