How to switch from a Family or Family+ to a Professional+ plan:
Family Subscriptions are handled by Apple/Google, not by us. You need to manually stop the Family subscription on your phone before starting a Professional+ plan. See https://support.apple.com/HT202039 (Apple AppStore) or https://support.google.com/googleplay/answer/7018481 (GooglePlay Store) for instructions on how to cancel your subscription. Once your Family Subscription is canceled, go to Settings > Billing/Subscription plan on the Daily Connect website to start your Professional+ subscription.
How to switch from Professional+ to a Family subscription:
Go to Settings > Account Info > Subscription on your mobile app to switch to a Family or Family+ subscription.
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