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How to set up reminder emails for unpaid invoices

Modified on Tue, 12 Sep 2023 at 03:21 PM

When parents forget to pay invoices, sending reminder emails can encourage them to pay. 

Automatic reminder emails for overdue invoices can be set up in the Daily Connect web application. Navigate to Parent Billing > Settings > Invoice & Payments.

Scroll down and you will find the 'Past Due Invoice Reminders' option. Turn this on, then specify the number of days you would like to have between reminder emails and the number of reminder emails you would like to send.  

Here is an example:

If you set the Days Between Reminders to 3, and the Number of Reminder Emails to 5, Daily Connect will automatically send an email 3 days after the payment is due, then 6 days after the payment is due, and so on until 5 emails are sent. In this case, an email is sent on days 3, 6, 9, 12, 15 after the original due date. When the parent pays their invoice, any future reminder emails are automatically cancelled. 

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